Helen Marie Plourde, an 86-year-old Minnesota resident, just spent over a month without home Internet and phone service because CenturyLink failed to fix a problem that began in July.
CenturyLink didn’t show up for scheduled appointments at her home in Saint Paul, Plourde told Ars in a phone interview on Thursday, August 24, one day after the latest missed service appointment. Another appointment was scheduled for August 28, but she was skeptical that it would actually happen.