Indian developer fired 90 percent of tech support team, outsourced the job to AI

Improved service massively and slashed costs. Gulp

Here’s a story from the Department of Massive and Terrifying Irony: a startup Indian software developer struggled to afford its customer support team, so outsourced it – to an AI chatbot that was apparently more efficient and cheaper.…

Author: Simon Sharwood. [Source Link (*), The Register]

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